[Tweeters] Outrageously bad "warranty" of Brunton binoculars
travelgirl.fics at gmail.com
Wed Jan 2 10:14:51 PST 2019
you could take them to small claims court if you still have the paperwork
saying "lifetime warranty". it would easily cost them more in reputation
and legal time/money than just sending them to someone else to fix...
george davis creek, north fork
On Wed, Jan 2, 2019 at 9:35 AM Gary Bletsch <garybletsch at yahoo.com> wrote:
> Dear Tweeters,
> Brunton, a company that has existed for over 100 years, sold binoculars to
> me in 2004 with a lifetime warranty. Now the company refuses to honor it.
> Their representative said something like, "Oh, people abused that warranty.
> We changed that warranty. Now we offer a one-year warranty. We don't make
> binoculars any more. We wouldn't be able to fix them." He also refused to
> consider refunding the purchase price.
> When I was shopping for the binoculars back in 2004, I had Swarovski,
> Nikon, Zeiss, and other top brands in my hand. I liked the Bruntons best,
> but a little voice kept telling me, "Don't trust these Brunton people, they
> are newcomers in the binocular market." I should have listened to that
> Have other Tweeters ever faced such a situation, when a company sells
> something with a warranty, then reneges on it? How outrageous!
> Yours truly,
> Gary Bletsch
> Tweeters mailing list
> Tweeters at u.washington.edu
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