[Tweeters] Outrageously bad "warranty" of Brunton binoculars

dan&erika danerika at gmail.com
Thu Jan 3 05:51:47 PST 2019


I had the opposite experience with Nikon. When I bought their binoculars,
they had a lifetime warranty. Years later, despite no longer issuing
life-time warranties, when the binoculars needed minor repair, Nikon
honored their warranty by replacing the binoculars with a superior model!
It did help that I initially bought the binoculars from a camera store
rather than over the Internet; the store, National Camera Exchange in
Minneapolis, helped with my brief negotiation with Nikon. Dan Tallman.

On Wed, Jan 2, 2019 at 11:35 AM Gary Bletsch <garybletsch at yahoo.com> wrote:


> Dear Tweeters,

>

> Brunton, a company that has existed for over 100 years, sold binoculars to

> me in 2004 with a lifetime warranty. Now the company refuses to honor it.

> Their representative said something like, "Oh, people abused that warranty.

> We changed that warranty. Now we offer a one-year warranty. We don't make

> binoculars any more. We wouldn't be able to fix them." He also refused to

> consider refunding the purchase price.

>

> When I was shopping for the binoculars back in 2004, I had Swarovski,

> Nikon, Zeiss, and other top brands in my hand. I liked the Bruntons best,

> but a little voice kept telling me, "Don't trust these Brunton people, they

> are newcomers in the binocular market." I should have listened to that

> voice.

>

> Have other Tweeters ever faced such a situation, when a company sells

> something with a warranty, then reneges on it? How outrageous!

>

> Yours truly,

>

> Gary Bletsch

>

>

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>



--
Dan or Erika Tallman
Northfield, Minnesota
danerika at gmail.com

http://dantallmansbirdblog.blogspot.com

".... the best shod travel with wet feet...Beware of all enterprises that
require new clothes ....”—H. D. Thoreau
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