[Tweeters] Fwd: I am no longer receiving email alerts in my inbox.

Snell Margaret masnell at comcast.net
Tue Jan 29 18:41:38 PST 2019


For the good of the order: I had complained to ebird about the missing alerts. I just received this reply today. It worked for me. Margaret Snell


Begin forwarded message:
I

>

> JAN 29, 2019 | 03:51PM EST

> Andrew Dreelin replied:

> Hi,

>

> Thank you for writing in to us about eBird Alerts. We believe we have found the source of the issue with people not receiving eBird Alerts via email. Some Internet Service Providers such as Comcast changed their spam filter settings and this caused eBird Alerts to be marked as spam, but the messages would be caught before appearing in the spam folder. Thanks to the folks in the eBird Community Discussion Group on Facebook for sleuthing this out!

>

> Please check the settings of your spam filters in your email and try disabling spam filtering. You can find instructions on spam filter settings here: https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience?fbclid=IwAR084XVHfpsQOvm7hRcPeBpKtdMCzCQaEJgvQ6bYQseRsI0GLG49wVACD_I

>

> Once you’ve done that, please unsubscribe and re-subscribe to your Alerts, and your eBird Alerts should return to your email. Please let us know whether this works, and thank you for your patience!

>

> Let me know if this helps, and thank you for using eBird!

>

> Sincerely,

>

> Andrew

>

> Andrew Dreelin

> eBird Project Assistant

> Cornell Lab of Ornithology

>

> JAN 24, 2019 | 02:30PM EST

> Andrew Dreelin replied:

>

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